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Key takeaways:

  • Metro Bank and Ezbob implemented an SME lending platform in six weeks – with 94% fully-automated approvals
  • 90% of users completed the application in less than five minutes.
  • Metro Bank provided >34,000 government-backed loans to businesses, totalling >£1.4 billion
  • The new platform has helped Metro Bank to build up an SME loan portfolio in months


“We had to act very quickly to build a system that would help our customers whilst meeting the high volume of application and cashflow demands we anticipated,” explains Andy Piggott, Director of Lending Products, Metro Bank.

The team explored its options and decided that embarking on a digital, automated journey was the best fit for the high levels of demand expected. The benefits included quicker approval times and a highly-efficient solution.

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